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Q&A Sheet
Please find below some helpful answers to common
questions about the Providence Pathways Clinical
Referral Directory
Q. What is the purpose of this directory? Who
is the audience?
A. This directory was developed for our
referring physicians so that they can reach out
to Providence colleagues to refer a patient,
communicate with a faculty member about medical
issues and/or transfer a patient to our system.
Q. How often will you update the directory?
A. The directory will be updated on
frequent ongoing bases, including daily for the
advanced search and monthly for the PDF and 3D
Directory & Guide versions. A notice will be
distributed to clinical department
administrators requesting that they review the
on line directory and make changes to the
faculty in their department. They can add,
delete and change information that we will then
incorporate into the directory.
Q. Tell me about the technology. I am
concerned about my privacy. Will that be
compromised in any way?
A. We will be able to aggregate the number of
page views our directory receives over a given
period of time. We will know that people are
viewing our directory but will not know who is
viewing it.
Q. Is all this information public? I am not
sure that I want my email and phone number
available.
A. No, this information is not made public and
it is only intended to be used by Providence
providers and staff. This directory was
developed primarily for our colleagues
throughout the region who refer to us or who
need to contact us with a question.
Q. Do you want calls going directly to
faculty?
A. Our paper directories published phone numbers
and email addresses of our faculty. Remember,
this digital directory is aimed at physicians in
the community—not the general public. If you
find you are having problems, contact your
department administrator and we can decide if we
should change a number.
We have
also listed the Contact Center, Transfer Center
and Medcon numbers, providing colleagues
with several options to reach you or a
Providence representative.
Q. I don’t see Northern California listed in
this directory. What is the plan for including
them?
A. Our plan is to eventually add other regions
to this directory.
Q. Who do I contact if I need to add, delete
or correct information in the directory?
A. Please contact
[name, email, phone, fax]
Q. How many different ways can I view the
directory?
A. You can view the directory as an Adobe PDF,
as Adobe Flash or 3D Flipbook, while also being
able us the Advanced Search tool option to
search by specialty, location, insurance,
affiliation and much more. You can also make
print-outs if/as needed.
Q. How will I know what version of the
directory I am seeing?
A. The front cover of the directory will always
depict the month and year.
Q. Why did you use an outside vendor?
A. Our outside vendor was able to develop the
digital directory in a timely manner, delivering
unique tools and insights aimed to
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Increase patient referrals
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Enhance physician engagement, recruitment
and retention
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Keep more patients and providers in network
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Boost productivity and satisfaction scores
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Maximize the usability and reach of our
directories across all mediums and
demographics
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Identify and fix referral/revenue leaks and
data errors
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Remove inherent directory maintenance
related struggles and constraints
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Reduce costs and streamline administrative
overhead, helping everyone save time and
money
A lot of work is going on in Providence IT to
develop and revitalize some of our databases in
conjunction. As that work is completed, we would
like to bring the directory in house.
Q. Why aren’t you printing a paper directory?
A. Paper directories are costly and become
outdated before they are printed. Our new
digital directory can be constantly updated and
updated in real-time if necessary. There is the
option of self-printing a PDF of the directory
if people prefer a paper copy.
Q. I am having other technical issues
(website doesn't work, downloading problems,
etc)
A. Please send an email to techhelp@providencepathways.org
and let us know your name, phone number,
computer details (PC or Mac, which version,
etc), and the issue or error message you are
encountering. A screenshot will also help if
pertinent.
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